Welcome to our literary-inspired FAQ section, where we solve mysteries faster than Sherlock Holmes! Below you’ll find answers to common questions about our bookish treasures, shipping policies, and more.

Product Questions

What types of products do you offer for book lovers?

We curate cozy, literary-inspired essentials to complement your reading lifestyle. Our collection includes:

  • Reading comfort items (hooded blankets, throw blankets, bedding)
  • Bookish accessories (canvas and leather tote bags, handbags)
  • Literary footwear (casual flats, fashion boots, sneakers)
  • Home decor (framed posters, mugs)
  • And other awesome bookish treasures!

Each item is selected with the care of a librarian choosing first editions.

Are your products officially licensed book merchandise?

While we don’t sell officially licensed merchandise from publishers, all our products are designed with book lovers in mind. Think of them as the perfect supporting characters to your favorite novels!

Ordering & Account Questions

How do I create an account?

Creating an account is easier than finishing a page-turner! Simply:

  1. Click “Account” at the top of our website
  2. Choose “Create Account”
  3. Fill in your details (we promise not to judge your reading preferences)
  4. Click “Submit” and voilà – you’re ready to shop!
I forgot my password – help!

Don’t worry – this isn’t one of those frustrating plot twists! Click “Forgot Password” on the login page, enter your email, and we’ll send you instructions to create a new password (just like a fresh new chapter).

Payment Questions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Unfortunately, we can’t accept payment in rare first editions or signed manuscripts (as much as we wish we could!).

Is my payment information secure?

Absolutely! We protect your payment information with the same dedication that Gandalf protected Middle-earth. All transactions are encrypted and secure.

Shipping & Delivery

What are my shipping options?

We offer two shipping speeds to match your reading pace:

Standard Shipping ($12.95): Like a thriller you can’t put down, this option delivers in 10-15 days via DHL or FedEx after processing (1-2 business days). Tracking included.

Free Shipping: For orders over $50, shipped via EMS in 15-25 days after processing. Tracking provided. (Local Omaha customers: visit our store for free pickup!)

Do you ship internationally?

Yes! We ship worldwide (except to fictional dystopias and some remote areas). Please note that customs fees may apply (those unexpected plot twists for packages), and delivery estimates may vary like reading speeds through dense classics.

How can I track my order?

Once your order ships, you’ll receive tracking information so you can follow its journey like a protagonist’s character arc. Check your email (including spam folder – sometimes our emails get shy like side characters).

Returns & Exchanges

What’s your return policy?

If an item doesn’t fit your story (literally or figuratively), you have 15 days from delivery to initiate a return. Items must be:

  • Unused and in original condition (like unread books on your shelf)
  • In original packaging (protect those bookish treasures!)
  • Accompanied by proof of purchase (your receipt is your bookmark here)

Email us at [email protected] to start the return process.

How long do refunds take?

Once we receive your return, processing takes 3-5 business days (about as long as it takes to read a novella). The refund will then appear in your original payment method within 5-10 business days, depending on your bank.

Still Have Questions?

Our team of fellow bookworms is standing by (probably with one hand in a novel) to help with any inquiries. Email us at [email protected] – we respond faster than you can say “cliffhanger.”

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