“Even the most carefully chosen book sometimes needs returning to the shelf… and we understand your fashion finds might need the same consideration.”

Chapter 1: Our Return Philosophy

At Home Fashion Store, we curate our collection with the same care as a librarian selects books for their shelves. However, we understand that sometimes an item doesn’t fit your story perfectly. That’s why we offer a 15-day return window from the date of delivery, giving you time to decide if your purchase is truly the right chapter in your style narrative.

Non-Returnable Items:

To protect all our customers, we cannot accept returns on:

  • Framed Posters (due to their custom nature)
  • Mugs that show signs of use
  • Any items marked as “Final Sale”

Chapter 2: The Return Process

Returning an item is as simple as bookmarking your favorite page:

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with the subject line “Return Request” and include:
    • Your order number
    • The item(s) you wish to return
    • Reason for return
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Your Items: Return items in their original packaging with all tags attached, like preserving a first edition.
  4. Ship Your Return: Send the package to our literary headquarters at:
    Home Fashion Store Returns
    3468 Crummit Lane
    Omaha, NE 68114
    United States

Chapter 3: Exchange Process

If your item needs a different size, color, or you’ve simply changed your plot direction:

  1. Follow the same steps as the return process
  2. Clearly state you’d like an exchange and specify your preferred replacement
  3. We’ll process your exchange once we receive the original item

Note: Exchanges are subject to availability. If your desired item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Chapter 4: Refund Details

Once we receive and inspect your return (a process that takes 3-5 business days), we’ll process your refund with the speed of a page-turner:

  • Original Payment Method: Refunds will be credited back to your original payment method within 7-10 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • Return Shipping: Customers are responsible for return shipping costs unless the item was sent in error or is defective

Chapter 5: Return Request Template

To make your return request as smooth as a well-worn paperback, here’s a template you can use:

Subject: Return Request – Order #[Your Order Number]

Dear Home Fashion Store,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Quantity: [Number]
Reason for Return: [Size Issue, Color Difference, Changed Mind, etc.]

I would prefer: [Refund / Exchange for (specify item if exchanging)]

Please send me the return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Final Chapter: Contact Our Customer Care

For any questions about returns or exchanges, contact our Customer Care team at [email protected]. We respond faster than you can say “cliffhanger” and will guide you through the process with the care of a rare book conservator.

Remember, we’re here to ensure your Home Fashion Store experience has a happy ending – or at least, the right fit for your story.